ByteTecpeak D11 Electric Folding Wheelchair, 500W Motors, 20 km Range

All orders are shipped from our warehouse in Germany and delivered throughout the European Union.

Shipping time depends on the information provided on the respective product page:

In-stock products: Usually shipped within 1 business day

Pre-orders: Shipped according to the timeframe stated on the product page

Estimated delivery times after dispatch:

Germany: approx. 1–3 business days

Western Europe: approx. 3–6 business days

Other EU countries: approx. 4–7 business days

If the recipient is not at home, the parcel service may leave the shipment at a nearby parcel station or post office branch.

If you would like personal delivery or a special shipping method, please contact us in advance.

We offer a 30-day return policy.

Within this period, we can help you with a return by:

• providing a return label
  
• or arranging a pickup by the parcel service
  

This keeps the return process simple and convenient.

We offer a comprehensive warranty on our products:

Frame: 5-year warranty

Battery and tires: 2-year warranty (wear parts)

If quality or technical issues arise during use, you can contact our service team at any time.

We’re happy to assist you quickly and reliably.

We offer long-term spare parts availability and technical support for our products.

If spare parts are needed or maintenance work is required, we can quickly provide the appropriate components and offer the relevant technical support.

Wheelchair products are generally supplied with an instruction manual.

If required, we can also provide an electronic version.

The manual is available in the following languages:

German / English / French / Italian / Spanish

Some individually sold or subsequently supplied spare parts may not include instructions.

If needed, our support team can provide installation instructions or technical documentation.

If you have any questions about products, ordering, use, or service, our customer service team is always available to help.

Our goal is to provide you with quick answers and reliable solutions.