We accept the following credit cards: MasterCard, Visa, American Express. We also accept payments via PayPal. If you choose PayPal, you will be redirected to the PayPal website where you can log in and complete your payment. After completing the transaction, you will be redirected back to our merchant website.
FAQ
- Which payment methods do you accept?
- Where is my refund?
- Where is my order confirmation?
- How do I cancel my order?
- Can I return or exchange an item?
- What should I do if I lose my return slip?
- Which payment methods do you accept?
- Where is my refund?
Which payment methods do you accept?
Where is my refund?
We endeavor to process refunds within three days of receiving the returned goods. However, please note that your bank may take several days to credit the payment back to your account. Therefore, we ask you to wait up to ten working days after the return has been dispatched before contacting us about your refund. We will notify you by email once your refund has been processed.
- Where is my order confirmation?
- How do I cancel my order?
Where is my order confirmation?
This is automatically sent to your e-mail address when you place an order. If you have not received your order confirmation within 24 hours, please contact us at service@bytetecpeak.de if there is a problem with your order. Please also check the spam or junk folder of your mailbox before contacting us in case the order confirmation has been redirected there.
How do I cancel my order?
There is only a short period of time between placing your order and the start of processing. If you contact us at service@bytetecpeak.de immediately after placing your order, we may be able to cancel your order before it is processed. Otherwise, your order will be shipped and you can return it to us upon receipt if you wish.
- Can I return or exchange an item?
- What should I do if I lose my return slip?
Can I return or exchange an item?
You can return the item to us within 30 days of receipt as long as it is undamaged, unused and in its original packaging with all tags and labels attached.
What should I do if I lose my return slip?
We send return slips by e-mail. If you can find the email we sent you, simply print out a new one. If you cannot find this email, please contact us and ask us to resend the return slip.